SHIPPING PROCEDURE
Step 1 – Order is placed
Step 2 – Order is processed – please refer to Processing Time
Step 3 – Order ships – please refer to Transit Time
Step 4 – Order is delivered
PROCESSING TIME
Orders are processed and shipped Monday – Friday from our warehouse. Orders placed on holidays or weekends will begin processing the next business day. Orders are processed and shipped in 2-4 days. If items in your order are out of stock or delayed for shipping we will notify you by e-mail.
Shipping Areas
We are happy to ship to the following countries:
United States ,Canada, UK,Australia, New Zealand,Israel, Brazil, South Africa and most of Europe and Asia.
Unfortunately we cannot ship directly to India, Mexico and some remote areas like some islands at this time….however you can use a mail forwarding service who will help.
SHIPPING Time
| Shipping Mode | First Weight | Additional Weight | Transit Time |
| Standard Shipping | 0.1 KG : US$ 6.99 | US$ 2 Per 0.1 KG | 8~15 Business Days |
| Fedex Or DHL | 0.5 KG: US$ 32 | US$ 9.5 Per 0.5 KG | 2~5 Business Days |
.* Shipping times are estimates and commence from the date of shipping, rather than the date of order, and can take longer than expected due to invalid address, customs clearance procedures or other causes.
* Please email to info@celuxa.com within 1 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours.
*Affected by Covid-19, there will be some delay on the delivery.
Shipping Confirmation
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Customers are responsible for customs duties and taxes for all International orders.
WILL MY ORDER BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. Please contact us if you have any further questions.
MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT
We know how important your order is! Celuxa provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.
For any questions regarding your order, you can email us at info@celuxa.com . Be sure you provide your name and order number for us to quickly assist you.