FAQ

No MOQ requirement,  1 piece is wholesale price also. You can try our products and services more easily.

If you want to change the confirmed order, please contact us with your change request details included immeditately  via email, whatsapp on website.

A confirmation email will be sent within 24 hours after payment is completed Also, you can check your order status via click “My orders”, and we’ll link tracking number with order after shipped.

If you have placed an order but still want to add some items. Please contact us.

We have different regulation for different status of orders

For Pending payment

Contact us to cancel the Order directly .

For Confirmed Or Processing

Because we spent a lot time to prepare you order,we have some rules for confirmed and processed order. Below are rules :

1.We can help you cancel the order without any service fee within 6 hours, pls contact us for help if you want to cancel it

2.For the order you placed within 6-72 hours, if you want to cancel it,we will charge you 15% of the entire order as a service charge.

3.After 72 hours, the order cannot be canceled because the package is ready to ship. If you want to cancel the order, we will not refund the money.

The shipping cost depends on the weight of the order and is charged by DHL/FedEx/UPS etc.  The more you buy, the cheaper the shipping cost.

You can always check the status of your order at your track order account. Once your payment is confirmed and we will deliver your order ASAP. Usually, it takes about 2-4 business days. If you order many items, the processing time depends on the item that needs time most.

We will ship your goods 2-4 business days after receiving your payment. When your goods are shipped, we will send the information to your registered email.

Yes. We can make your own brand for you, but there maybe additional fee or a certain quantity require, pls contact us for detials. 

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

You can refer to the related information here for more details.

We bascially ship to all countries/region ,if we can not send package to your location for some reason or need additional fee to send to your address ,we will contact you immdiately.

Kindly have a check that your email address is spelled and formatted correctly.Also, you may visit “My orders” to get more order update.

Due to the global events, flights decreased frequency also government restricted movement, which will delay the delivery of orders. We are working around the clock to ensure that there are minimal delays and interruptions of our services, yet within limited resources and capacity, shipping and delivery will take longer time these days.

As some packages are shipped internationally, you may not see updates via local couriers until the package is cleared by local customs and entry is granted into your country. If your order is still under the estimated delivery time frame, kindly wait patiently. Once this process has been completed, you will see tracking updates.

You can contact our after sales service people to deal with it. Here are three steps.

A. Confirm in our site system that the package has been received 

B. Contact us here

C. We will reply to you in 48 working hours.

Pls refer it here

his is our return policy, please have a look here, please note you have to return the package after you received the package within 7 days and you need to pay for the return shipping fee by yourself.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days after you signed the parcel.